Zerowater
Zerowater Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zerowater has 2.2 star rating based on 437 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Quality of water during lifespan, Great tasting water, Included meter on containers.
Cons: High cost, Quality of product, Lifespan of filters.Recent recommendations regarding this business are as follows: "Don't waste your time or money.", "Not a good purchase due to inconsistent slow filtering.", "Do Not Buy - May Cause Physical Harm", "Look in the box before taking home", "wont be buying this product no more. filters to much of a problem.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zerowater has 2.2 star rating based on 437 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Quality of water during lifespan, Great tasting water, Included meter on containers.
Cons: High cost, Quality of product, Lifespan of filters.Recent recommendations regarding this business are as follows: "Don't waste your time or money.", "Not a good purchase due to inconsistent slow filtering.", "Do Not Buy - May Cause Physical Harm", "Look in the box before taking home", "wont be buying this product no more. filters to much of a problem.".
Most users want Zerowater to offer a solution to their issues.
Review authors value the most Website and Layout of Store. Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wethersfield, ConnecticutResolved: Waiting for my tank and filters
Company fixed the issue and I have been provided with apology. I sent email after email, only took 12 emails until they resolved the issue. Just waiting to be refunded after its shipped back..
User's recommendation: Don't waste your time or money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor filter construction & Terrible Customer Service
Upon drinking the water from pouring into a glass I noticed strange crystallised particles in my mouth. Upon further inspection it seemed these particles had broken through the filter into the base of the pitcher.
I became increasingly ill (gastric) and needed medical attention. I immediately contacted the company explaining the situation and asking for help/support to pass onto my doctor. Their customer team (Erik) ignored several attempts at communication (email & phone).
Accordingly, I am now going through professional legal advice! I will never use this product again and advise anyone to avoid at the expense of your health.
- Unsure
- Poor customer service
- Poor quality
Preferred solution: Apology
User's recommendation: Do Not Buy - May Cause Physical Harm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFilters take WAY too long
- Water tastes good and device does show zero pds
- Inconsistently slow filter practically stops working
Preferred solution: Fix the slow filter problem with their product.
User's recommendation: Not a good purchase due to inconsistent slow filtering.
Missing product in box
User's recommendation: Look in the box before taking home
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mcallen, TexasAbout the sour/acidic taste of ZeroWater filtering system
OK, after a year and half of continuous experience on the Zero Water filter and browsing all replies following my review so far, I think I have a deeper understanding of the "problem" of this product.
I mentioned that the TDS reading of the tap water in the city I was li...
Background 1: What does a filter capture?
Many other branded filters, such as Brita, DO filter some harmful organic chemicals in water using activated carbon. They don't do anything with the salts in water (not only the sodium chloride used in cooking). General salts in water are not harmful, but they don't taste good at a high concentration. ZeroWater captures cations and anions in water using the ion exchange technique, so that the salts are filtered.
Background 2: What do you know from TDS number?
The TDS meter coming with ZeroWater tests the conductivity of water. That is, it only measures the concentration of salt/ion in water instead of all solids, and estimates the amount of total dissolved solid in water. The water with a 0 reading on the meter can still contain some organic chemicals. Anyway, it's reasonable to believe the total solid left in water is very close to zero based on the so-claimed 5 stage filtering technique including an activated carbon layer. However, a totally pure water is not good to health in fact. If you read a TDS value of 30 from a bottled spring water, it doesn't mean the water is not good. Instead, the water contains some minerals/salts needed by your body. Sometimes I added a small fraction of Brita filtered water in the ZeroWater to tune it to below 50 TDS.
Problem of ZeroWater:
After flushing the ZeroWater filter I started to enjoy the filtered water, which was much cleaner than the tap water (TDS around 700). However, after about 5 gallons of water were filtered, the filtered water turned bad and tasted extremely sour/acidic as many people had experienced. I noticed at that time that the flow rate of the filter was faster than before and some gas bubbles came out from the orifice at the bottom of the filter. The sour taste indicated there might be still a large amount of hydrogen ions available in the filter, and the filter should still have a considerable lifetime. It seemed that some structure in the filter was crushed because of the build-up of filtered substance or increased pressure inside, so the chemical holding hydrogen ions leaked out. The flow rate might be much faster due to the damage, taking out the small amount of air that would be otherwise locked inside the filter.
Hope this comment is useful to both the users and the engineering department of ZeroWater.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Zanesville, OhioFilters
Customer service
- Easy to use
- Great customer service
- Amazing water
- Pitcher a bit flimsy
User's recommendation: Buy the pitcher that has handle attached at top And bottom!
Moldy filters
Filter problems
User's recommendation: wont be buying this product no more. filters to much of a problem.
Filter issue
After filling the Zero Water container the first time, with the second refill, the water did not filter through and stopped. I pleasantly called Customer Service to get some suggestions as there were no FAQs that dealt with this issue.
Customer Service immediately understood my filtration issue and made different suggestions to help with the two types of water containers I had purchased.
One worked and the other did not; however, I did learn what I was to do. I was told to squeeze the filter with 1 inch water in the top to get bubbles on top. If that if that did not work I was to roll the filter to loosen on it's side to loosen the filter pieces to allow water to flow freely. I got one of two filters to work but was offered a replacement filter for the one I was unsuccessful with.
A nice interaction, and I wish this information was included in the instructions/FAQs.
I was just happy to get someone on the line quickly who was able to help me. Thank you.
User's recommendation: Call Customer Service or chat on-line to get help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lombard, IllinoisResolved: Water filter question
No problems with customer service. They have been great in helping me.
- Quality of water and filter
- I love this product
- Water tastes great
- Non
Preferred solution: Just an acknowledgement
User's recommendation: Zero water removes more contaminants then the brita water
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFilter would stop filling after 2 or 3 uses
- Great water
User's recommendation: It's a excellent product that we use everyday for great tasting and clean water
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | La Crosse, WisconsinFilter doesn't latch in place and water spills
Filter leaks carbon in water
- Quality of water
- No return
Preferred solution: Full refund
User's recommendation: Do not buy !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | North Bay, OntarioThis filter is not good for me this is very low ph not neutral water
Preferred solution: Let the company propose a solution
User's recommendation: be aware to check your water ph
Filter replacement
Companies Similar to Zerowater
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Current thought is your body does not need the minerals in tap water. Many sources claim this is true. I imagine this information is well outdated.
i stopped using zero water filter
I would like to know if there is an acidic taste to the water through ZeroWater filtration, why is it reading at zero. I drank more than a few sour water bottles thinking it was okay!!
going back to bottled spring water...... *** I thought I had something here.
Great Info...thanks
I get the worst heartburn after drinking water from the Zero water pitcher. Does anyone else have this problem?
Yes. After less than 2 wks, the filtered water is sour. Im very concerned about the ph level of this water if the filter is no longer doing its job at full capacity.
I have had heartburn since I started drinking zero water..I think it has caused damage to my stomach and don’t know what to do to make it go back to normal..totally lost my appetite too..these should be taken off the market they are dangerous
I have the same problem. New filter lasts 2 weeks before water turns really sour. Very unhappy, waste of money!
My tap water TDS is 18. After 3 uses of the brnad new 10 cup unit, the water tastes like lemonaid. Wrote to Zerowater to see the response.
We have had our Zero water filter for 2 weeks and the last 5 days the water has been awful . One day its acidy/lemony and the next its like I drank from the Ocean.
This thing is terrible . I am going back to my faithful Britta.