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From Zero to Lemon in 1 week!

We bought the Zero Water system because we thought is was suppose to be better than the other leading brand. At first we were so happy to have great tasting water. However, after a week of use we noticed it smelled sower and tasted like lemons...only worse! We tried rinsing the filter through several times. I'm so disappointed to learn that this is not an uncommon situation. What a waste of money! The worst part is that I told my family how great it is. Now I have to hurry and call them and tell them NOT to buy one.
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1 comment
#729358

I agree, we have to replace the filter about every 4 or 5 weeks. I have e-mailed the company TWICE but no responce.

this waqs a waste of money.

WHAT A RIP OFF!!!!!!! :upset

ID
#432996 Review #432996 is a subjective opinion of poster.
Location
Minot, North Dakota
Product
Zerowater Filter
Loss
$50

Disappointed

after two months of limited use the water started smelling awful ! unusable ! absolute waste of money . bought one for our daughter ,exact same thing happened to her. went back to a pure system, no recourse from zero water they must know of this problem and just ignore the complaints. they got there one time purchase and seem satisfied with that what more can I ssay I would not recommend this product to anyone and I also think zero waqter should be more liable than they have been .bad bad bad bad bad bad bad bad bad bad bad bad
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2 comments
#680414

I was initially happy with Zero Water. But after one or two uses, the filter stops working meaning that water stops flowing through it.

Last night I filled the pitcher half way, then added the second batch to fill the pitcher. Even leaving it overnight, the water was still in the upper chamber in the morning.

I've tried tapping it, detaching the filter and re-attaching - nothing works. It's useless.

#680377

Um ... try CHANGING THE FILTER.

This is not a breadbox. This is a FILTER. Which means it gets FULL OF THE GARBAGE IN YOUR WATER.

Do you change the oil in your car? Or just figure you bought the car with oil in it and once should be enough?

Do you put gas in your car or figure it should just run forever on your "one time purchase"?

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ID
#426449 Review #426449 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Loss
$80

Not too dissatisfied

Update by user Jul 04, 2013

I don't understand why this system posts punctuation marks where I did not put them. When you see a question mark, an exclamation mark, a colon, an apostrophe, or other mark followed by a period, it was the period I used, not the other.

Original review posted by user Jul 04, 2013
I've been using the Zero Water Pitcher to filter drinking water and ice cubes for my household for 2-3 years. The TDS reading of the municipal water in Topeka can fluctuate between 180 - 285 using the TDS meter supplied by Zero Water with the pitcher. The measured TDS always drops to 0 after installing a new filter and running 2 - 3 pitchers of water through it. Used just for drinking water, the filters usually last two to three months. The filter works by straining the water through membranes, activated charcoal, and chemically active resin compounds that get the contaminants to stick to the resin. Eventually, those resins get exhausted and the filter needs to be replaced. Zero Water recommends this should be done when the TDS Meter reads 006. If you don't change your filter, the water will begin to taste different and there may be an odor there. My filters last between 2-3 months; like I said, the TDS in the tap water here varies. When it's higher, the filter has to be changed more frequently. The Zero Water filter does not remove fluoride; very few filters do. Within the last year or so the company began using a different style plastic case on the filters. This new style seems more susceptible to the "failure to burp" syndrome, and also sees to "burp" fine particles of activated charcoal back into the tap water reservoir. I read a suggestion that said to pour the water directly onto the center of the opening at the top. I haven't had any problems when I remember to do that. As for the bits of charcoal, lift the front end of the empty reservoir when you fill your refrigerator water bottle, then rinse the reservoir out. Any charcoal that passes through the filter will be strained out. Having said that, the filters are, in my estimation, overpriced. I'm switching to a counter top 10-stage filter that's rated to remove more stuff than the Zero Water. It will be interesting to see what the Zero Water TDS Meter reads when testing the water that filter produces.
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ID
#426029 Review #426029 is a subjective opinion of poster.
Location
Topeka, Kansas
Product
Zerowater Filter
Loss
$30
I purchased a Zero Water Pitcher Filter some time ago. When it works the water tastes great. That being said there are many irritating factors about the product. They do not seem to be able to manufacture a filter that does not release carbon particles back into the...
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1 comment
#824836

I love my zero water and have no problems.

ID
#418849 Review #418849 is a subjective opinion of poster.
Location
Houston, Texas
Product
Zerowater Filter

It's a Lemon

....or rather, it tastes like one. I purchased the Zero Water filtration pitcher three weeks ago and it seemed to work great. The water took a while to filter, but I was happy with the results. A few days ago it began to taste like I'd squeezed a lemon into the pitcher. I thought I was imagining it, or perhaps didn't wash out my glasses well enough after washing them with lemon Joy? Then it got worse. Aaaakkk. I wondered why I had a stomach ache! How disappointing and what a waste of money. Now I'm back to lugging Arrowhead gallons back from the store.
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2 comments
#769132

It's called CHANGE THE FILTER!! :upset

#679517

Same thing happened to me. Thought one of the roomies was pulling a prank. I noticed the two holes in the screen at the top of the filter was torn.

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ID
#418163 Review #418163 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Zerowater Filter
Loss
$38

Love that dirty water ?

Worked for approximately 3 weeks then it failed miserably. How can a company get away with this ? The product tested 0 to 490 with horrible lemon taste and carbon particles with no warning of this lemon taste issue by the manufacturer. Reporting to BBB and retuning it ASAP Worked for approximately 3 weeks then it failed miserably. How can a company get away with this ? The product tested 0 to 490 with horrible lemon taste and carbon particles with no warning of this lemon taste issue by the manufacturer. Worked for approximately 3 weeks then it failed miserably. How can a company get away with this ? The product tested 0 to 490 with horrible lemon taste and carbon particles with no warning of this lemon taste issue by the manufacturer. Reporting to BBB and retuning it ASAP Reporting to BBB and retuning it ASAP
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ID
#410071 Review #410071 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Zerowater Filtration System
Loss
$39

Bad taste after only 2 weeks

When we first started using zero water the water tasted good. After only about 2 weeks not even, water tasted very bad with a hint of lemon. Our tap water tested 390 and the filtered water ( 2 weeks old) tested 980. Very disappointed. How can this product be sold and not tested so the public is not suffering. I have used other filtered systems without this ever happening. Writer has been having flu like symptoms. I have been encouraging water intake to my family and probably harming them more than hydrating them. Please take this product off the shelves.
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2 comments
#695846

Had same experience as Lou. Worked for a few weeks, then horrible fishy smell filled the whole kitchen coming from the filtered water. TDS was same as tap water, but smell was nauseating .Replacement filter way too expensive for such short lifetime!

#658391

Water taste great after 1st couple of weeks, then started getting a fishy smell........Yuk! What's in the filters and made Where?

Can't stand to drink it because of the smell.

Returning and go back to my Brita Pitcher!

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ID
#407996 Review #407996 is a subjective opinion of poster.
Location
Regina, Saskatchewan
Loss
$40

Zerowater - Working Great

Not sure why some people are having issues. I live in North Texas where my water is 165. Was using a Pur, but wanted to get rid of the Fluoride. So I switched to a Zerowater counter top. It did exactly as advertised, reducing it to 000. I even did a blind taste test on my wife and kids. Both my wife and oldest suprised me by being able to identify the water by LOOKING at it. (It did have a slightly "crisper" look.) Anyway, I have been using it for about 5 weeks now and it still reads 000 and no change in taste. I did have to get used to the longer time for the water to filter, but with what it is taking out, well worth it. (I just had to change my habit and not let it get empty before adding more.)
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ID
#407353 Review #407353 is a subjective opinion of poster.
Location
Dallas, Texas
Zerowater - Eric Motz
I bought the pitcher and filter and in the beginning it was fine then I got the lemon water taste. Now the last 2 filters are leaking black particles and some yellow material. I won't buy another the filters are too expensive for this type of problem. I never had...
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8 comments
#1163788

I live in Bergen County. My TDS is 300-400.

If I use a Zero Water filter straight from tap it lasts 2-3 weeks.

I have a cheap tap filter, from there a cheap pitcher filter. That goes into my Zero Water and the filter lasts 5-6 weeks.

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ID
#404607 Review #404607 is a subjective opinion of poster.
Location
Trenton, New Jersey
Loss
$77

Consumer

After about one week the water started tasting like lemons. After a couple of more days I tested the water and it had a reading of 210. The reading was 002 with a new zero water filter. The tap water had a reading of 291. The filters are way way to expensive to replace every few days. Zero water is going back to where it came from. I wish I could keep the tester though. I tested my old brita with a new filter and I did get a reading of 220 but the water did not taste like rotten lemons.
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ID
#404344 Review #404344 is a subjective opinion of poster.
Location
Fort Myers, Florida
Product
Zerowater Filter
Loss
$35

Bad Smell

We started smelling something bad in the kitchen. Tuna? I had a glass of water with dinner and pew! The inside of the glass smelled like dead fish, or rotten vegetables. After doing some more checking, I cleaned the Zero Water pitcher and outer casing of the filter cartridge thoroughly with dish detergent and baking soda. I filtered another pitcher of water and it was ok until the next day. Poured another glass of water and there it was again! I don't want to go to the expense of another (expensive) failing filter, so I guess it's back to the Brita! Oh, and the lid doesn't stay on the pitcher too well when pouring, either.
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3 comments
#655179

My zero water was a bust!!! Smelled like fish water in 2 weeks time.

and to replace filters at $30.00 a pop per month to keep that fish smell away - well no thanks. I can have water delivered to my house for that.

very disappointed with zero water!

#655130

Same thing..Fishy smell

Now new filter leaves my water smelling like chlorine !!

Doea anyone know if clear2o is better?

#649407

mine did the same thing... manager/supervisor called next day with horrible VOIP connection and made me feel like it was my fault and was a very rude man. No more zero water.

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ID
#403628 Review #403628 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Product
Zerowater Filter
Loss
$40
Within two weeks of buying a zerowater filter, the water started tasting like lemons. The tester read 850 but the tap reads 650. How more toxin comes out than goes in is a mystery, but since I was cooking and using the water for koolaid for children I had no idea...
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3 comments
#1407165

Thank you for reporting this strange phenomenon. My filtered 0 water also started tasting like lemon water.

I did not know where it came from. I am so glad I checked the comments. I know no one in my house poured lemon juice into my filter.

However, what can I do? I don't trust this filter anymore.

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ID
#403591 Review #403591 is a subjective opinion of poster.
Location
Seaside, California
Product
Zerowater Filter
Loss
$23

Zero Water smells like dead fish

Zero Water is a waste of money. Within a month of purchase, my wife noticed a funny fish smell from the zero water pitcher. I washed the pitcher thoroughly. I refilled the zero water pitcher with fresh water from my brita pitcher. The fishly smell still remained. The brita pitcher had no odor or bad taste. I'm trying to find my receipt, so I can return the ZWP back to BB&B. I guess i'm stuck with an expensive water pitcher. My son was smart and always had reservations about ZW. He stayed faithful to drinking bottled water! Buyer Beware! Don't buy Zero Water. Always do research before buying expensive products!!!!
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1 comment
#1185447

This only means the filter is used up. Check the Zero water site before posting bad comments.

Zero water removes so much that the filter can fill rapidly depending on your water.

Other filters will not have this effect since they hardly remove anything. The smell is just a filter beyond its capacity.

ID
#402839 Review #402839 is a subjective opinion of poster.
Loss
$34

No problems with Zero Water

I have been using Zero Water for over a year. My water comes from my personal well on my property. My water from the zero water has always tasted good. I'm just now changing my filter. I've never smelled or tasted anything bad from the water. My only complaint is any water that is in the top of the pitcher will leak out into the filtered water when pouring the filtered water into another container. I'm not sure why all the water can't process through before having to pour the water that has. So far, I'm a contented user. Hope that won't change.
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1 comment
#653646

Does it remove the hardness of the water? I have well water.

My hair has turned color and my skin feels slimy.

I'm looking for something to turn this around. Thanks!

ID
#402067 Review #402067 is a subjective opinion of poster.
Location
Statesboro, Georgia
Product
Zerowater Filtration System

Vic17

After having the system for 1 week we could not figure out where the stink was comming from.After searching high and low we finally figured it out,it was comming from the kettle when we boiled water which was filled from the Zerowater pitcher. The stink filled the whole house and we had to open up all the doors and windows. This is one big rip off.With high costs of the filters I will not replace them just to have the stink come back, its going back to where we bought it.We will be telling eveyone we know not to purchase this useless product.
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1 comment
#635587

Zero Water filters are advertised to have a life span, on average, of 3 months. This is dependent on your tap water TDS reading and amount of water used per filter; (002-050= 40gallons+.

051-200=25-40gallons. 201-300=15-25gallons. 301-500=8-15gallons. 500+=8gallons or less.) Typically, sour and odd tastes are associated with an expired filter with filtered water reading above 006; NOW, if you have purchased a filter at a retail store (walmart, target, BBB, etc.) and the product is malfuctioning or reading above 000 sooner than usual, call customer service (which, I know for a fact, they are reasonable) and tell them what's wrong, they WILL send you a replacement filter if it's within the 90 day warranty.

There were a few bad batches that were reported on shelves of retail stores and it is those store's responsibility to restock on the refurbed filters. Unless you live in an area similar to Texas where the water runs yellow out of the tap and impurities are present in the water that aren't present elsewhere in the US, then YES, there may be a health concern from drinking the water if not filtering properly. Though, most of the US has treated water that prevents these major health concerns, so the slightly off reading is Not a life or death situation unless your life medically depends on it. Additives like Flouride can be harmful, yet also helpful, depending on the amount in the water.

The cost can be extravagant if you have a high TDS or use copious amounts of water day to day, which is why we strongly encourage research before purchasing the product.

Many people love this product who have made sure it was right for them; Please don't go so far as to down the entire product line. There really IS an answer behind everything if you're willing to listen instead of consume, consume, consume.

ID
#398649 Review #398649 is a subjective opinion of poster.
Product
Zerowater Filter