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Horrible water! Don't waste your time or money!

When the first Zero Water filter started making the water taste awful with the icky citrus taste, I thought it was just a fluke. I purchased another filter and within 3 days, it too was producing horrible water. Yes, I will be returning this defective product. I'm also wondering what this dreadful water has done to the people who have drunk it. I'd like to know what's in it that makes it taste so bad and how harmful it is. Since I have access to people who can do some testing, I will be sending it off and reporting back soon!
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ID
#397980 Review #397980 is a subjective opinion of poster.
Location
Aransas Pass, Texas
Product
Zerowater Filter

New filters do not work

Zero water filters used to work and they created a new filter which does not allow the water to drain from the top to the bottom. The filter clogs most of the time and you feel as though the filter is totally defective. I wait an entire night and in the morning there is still water sitting in the top portion of the pitcher. I am tired of throwing out filters that cost too much in the first place. The company claims they are good but I am going to change to another brand. This company should be ashamed of their product and be willing to fix the problem now
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ID
#397066 Review #397066 is a subjective opinion of poster.
Location
Pasadena, California
Product
Zerowater Filter
Loss
$60

This Pitcher is the worst in construction

The Lid falls of every time its being used to pour . The filter sheds black pieces that come out and end up in the water and the front of the lid fell of right away . So it is just plainly a waste of money . The only good thing is the measuring stick for the water . Who invented this terrible product ? So I have to enter 100 words for this complaint .Well ok . The lid is not made to fit , so int does not fall of . My other pitcher by another company is just fine but does not filter at zero . So i thought this would be an improvement but no there are black pieces that go into the drinking water and the lid falls of every time you use it ..
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2 comments
#632247

This pitcher design is the pits! The lid falls off when you pour unless you hold it on, and holding it with one finer of the pouring hand doesn't work--pouring is a two-handed job. As much as the pitcher and filters cost, surely they could make a more user-friendly design.

#639311
@PissedConsumer632247

I have one of these pitchers, and though my experience so far (with the filter that came with the pitcher) was OK, you're absolutely right - it takes two hands to pour water from the pitcher. I can't imagine what kind of consumer testing these guys did before they released this product. :roll

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ID
#394399 Review #394399 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Product
Zerowater Filter
Loss
$50
I was buying these filters by the case because it worked and the water was great. Then one case of filters were shaped different and didn't filter the water, it was as if the filter was clogged. I called tech support and they said to "poke *** into the top filter...
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2 comments
#650832

Contacted Zero Water customer service today. I have been having trouble with the new tapered bottom filters. My issue is with black and yellow granules coming out the top of the filter. If the pitcher is full, when you pour the granules will pour out of the holes. No matter how hard you try to stop them. So in my experience of trying to stop these gross yellow/black granules from coming out of the top of the reservoir, I discovered that no matter what, unfiltered water escapes into the glass. (Along with said granules). I am having to filter my filtered water. My Keurig is being ruined with these little granules. How healthy is it to be consuming these things?

So I call customer service. I am told too bad. No way to stop it from happening unless I want to fill a pitcher and slowly pour it into the top of the zero pitcher. Huh? Oh! Right, I can also fill glass after glass to pour into the filter-slowly. Do you have time for that? I was trying to fill a large animal reservoir. It would take me all day!

They then suggested I try another brand. I asked what I should do with the dozen or so new filters I have not used yet. I was told since I bought them over 90 days ago. (Duh! I bought about a dozen of them) they do not offer refunds. They would be happy to send me a shipping label and I could return them so they could keep them---but not return any money to me!!!!

It was also suggested that I sell them on eBay. Or Craigslist. Really!! Talk about customer service. Wow. I thought Amy was crazy. As I am talking to the supervisor and ask him a question, he doesn't answer. This happens a couple of times and I realize...he's not even listening!!! He only responds as I am yelling- Hello?? Then has the audacity to tell me he is listening to every word. Yeah. Right.

Someone needs to give this company a wake up call.

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ID
#391866 Review #391866 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Product
Zerowater Filter
Loss
$500

Charcoal floating in my filtered water

I purchased the twin charcoal filters fo my Zero water system. I have been using this system for a few years with no problem whatsoever. Opened the 1st one screwed it on and noticed black specks in the pitcher. Did it again and same thing, also noticed the charcoal packet had let go and there was a big gap. Then tried the second one....same thing,the filter had not come loose but it was leaving black specks all in the water reservoir making its way into my pitcher as well. At $30.00 or more I feel I should be compensated for this.
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ID
#389165 Review #389165 is a subjective opinion of poster.
Location
Beaver Dam, Wisconsin
Product
Zerowater Filter
Loss
$30

Charcoal floating in water reservoir

I have been using Zero water for a few years now....no problem. This last order had 2 filters and both allow the charcoal to bleed out into the hold reservoir and also into the filtered water pitcher. I used the first one which allowed the charcoal pack to seperate from the area where it holds said item. It got so bad with the charcoal floating in my water I put it up and tried the second one. At first it was fine then I noticed the same problem....not as bad but still charcoal in my filtered water. At $30.00 a pop.....I feel something should be done about this.
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ID
#389157 Review #389157 is a subjective opinion of poster.
Location
Beaver Dam, Wisconsin
Product
Zerowater Filter
Loss
$30

Rude customer service from Jim Brown - manager.

So I called Zero Water to find out where my replacement filters were for some defective ones I got manufactured in Mexico sent from Zero Waters warehouse. I've been waiting since last year! 2nd call: Spoke with a woman last week promising me they would be sent out and a RA# to return the defective ones. I get a coupon in the mail. :-/ So I called today, 3rd time, spoke with Jim Brown, Customer Service Manager. Told him I'm in a study for cancer, true, and that my study is being hindered because I need to drink 8oz - 8 glasses /day. Their water is the best by far no doubt but customer service sucks. I said you have no idea what it's like to have cancer. He said, "how do you know I don't?" I gave him the opportunity to say so several times when I mentioned my cancer. I said, "well do you have cancer?" Nothing but blank silence on his end. OMG I read him the riot act!!! So he played on my feelings - and Jim Brown is the Customer Service Manger! He did not apologize for the replacement filters not being sent, nor that they didn't send an Return Authorization to send back the defective ones, nor for his remark about cancer! What a ***!!! He so doesn't deserve his job and I told him so! Unfortunately they DO have the best water on the Planet Earth! Time to do some firing and hiring of new! My husband and son were witness to all 3 phone calls, in December, last week and today. My son said, "Man, don't mess with Mom when she's right!"
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ID
#386638 Review #386638 is a subjective opinion of poster.
Location
Raleigh, North Carolina

Ms. English

Very rude c/s - I was talked over and told that I was not reading the instruction correctly. I know how to read! I was then transferred to a "supervisor" who, when asked, refused to provide this last name saying it was irrelevant! I have to wonder if I was actually transferred to a supervisor or not! Their product is leaching out izon beads into my water pitcher and I was told to pour water from a pitcher into mypitcher rather than from the faucet even after I advised that I have low water pressure and that it comes out of the faucet SLOWER than it'll be coming out of another pitcher. The person I was talking to was rude, unhelpful AND completely uncaring. Their product is having problems and I'm not going to spend more time to make THERE product (that is over priced) work properly! I have to wonder about those izon beads that are being leached into my water... I just noticed, but how long have me and my pets been drinking them? Are their hazardous to my health? I WILL be looking into this matter! I was told a return lable will be coming from your company and I will rec'v a full refund for my picture and 2 filters! I will be waiting! Cindy English
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ID
#386027 Review #386027 is a subjective opinion of poster.
Location
California City, California
Product
Zerowater Filter
Loss
$200
I have been smelling something fishy for a few months. The smell started out smelling like a fish bowl, then rotted fish. By the time I finally realized that it was coming from my Zero Water filter, I had Giardiasis!! The more my stomach ached, the more water I...
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63 comments
#1840463

Yeah, maybe change your filter at the recommended times instead of leaving it in there so long that it grows MOLD?... How moronic!

I guess some people are too "smart" to read the instruction & when the product doesn't work properly as a result of not following the instructions/guidelines properly, they then blame that product instead of their own 'Operator Error', ignorance & stupidity! Sorry to hear you got sick & all, BUT seems it was of your own failure to follow directions

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ID
#385145 Review #385145 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Loss
$150

Excellent Product

I love ZeroWater. I have been using my filtration system for a half a year now and it has changed my life. I have told many people and after they sample my water they all go out and buy their own. Most importantly even though I don't have scientific proof I believe Zerowater has greatly helped my gout. I use to have awful gout attacks but since I started drinking Zerowater I have had not one attack. I can now go back and to eating whatever I want. I highly recommend the Zerowater filter. Yes is it more expensive and if your water is dirtier, your water will have to be replaced more frequently but that is nothing.
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2 comments
#1487073

my zero water filter has been smelling fishy and the water taste awful, I washed the container water container with vinegar then washed it out with soap and water, changed the filter. I am now filling with fresh water..

now we will see if that helps. and it does take forever for the water to filter and fill the bottom container.

#629745

i do have trouble with water going thru but if i tap on the filter it works fine....water tastes great. The nozzle for the large pitcher kept coming off but i used an industrial glue and it hasn't come off yet...been a year

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ID
#383999 Review #383999 is a subjective opinion of poster.
Location
San Diego, California
Product
Zerowater Filtration System
Loss
$40
We have been using the purified ZeroWater in our Kuerig coffee maker. I kept smelling fish around our coffee maker. It was a strong odor and no where else in the kitchen. We found it was the ZeroWater when heated. It was disgusting. The water seemed okay when not...
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1 comment
#1560236

The fishy smell is trimethylamine, a byproduct of the ion exchange resin, which also is an https://dowac.custhelp.com/app/answers/detail/a_id/4694/~/dow-ion-exchange-resins---anion-resins---odor The device measuring the water for ZeroWater measures in "ppm" or "Parts Per Million." https://www.zerowater.com/resources/tds-meter-instructions.pdf Our noses can detect trimethylamine between 0.3 and 0.8 parts per billion, which is 0.0008 ppm, so we can smell it LONG before the device detects it. https://toxnet.nlm.nih.gov/cgi-bin/sis/search/a?dbs+hsdb:@term+@DOCNO+808 That smell just means it's time to change your filter.

The filter life span is not "once size fits all" - it is dependent on a) how many gallons go through it, and more importantly b) the quantity of dissolved solids in that water. If your source water is 4000ppm (such as a mineral laden well), your filter will last 1/10 as long as someone with 400ppm source water (some areas in Florida), and 1/100 as long as someone with 40ppm source water (Pacific Northwest).

ID
#383869 Review #383869 is a subjective opinion of poster.
Location
Baldwin City, Kansas
Loss
$40

Filters don't work well

I have used zero water for many years and loved it. I have had nothing but trouble with the new design filters. The water remains in the top of the pitcher. After poking holes with a toothpick the little black granules of charcoal back up into the top and mingle with the water. I threw 2 filters away thinking they were defective before I called the company. They told me about the toothpick trick and reluctantly offered to replace one filter. For what they charge for a filter they ought to work! Guess I will go to another brand.
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1 comment
#607889

I was just looking up the phone number to call zerowater.com for this very complaint...what the heck????? I loved the old filters, awesome product...

now i don't even want to use it.

Please go back to the old style filters!!!

ID
#382910 Review #382910 is a subjective opinion of poster.
Location
Madison, Wisconsin
Product
Zerowater Filter
Loss
$15

WE LOVE ZEROWATER!

we just bought one of these lovely zerowater filters from www.zerowater.com and absolutely love it. this is the best water filtration product on the market and the only one that removes all that harmful stuff from the water. so glad we got rid of our other brand and bought this one. i feel better knowing my family can safely drink lots of healthy water. thanks zerowater! we will never go back to the other guys - they don't even compare. wish they had a shower filter and we'd buy one of those too. keep up the great work filter guys!
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1 comment
#606097

Awesome! Thank you for the update!

We value our customers and appreciate your input! :)

Visit Us at: www.ZeroWater.com

ID
#382838 Review #382838 is a subjective opinion of poster.
Product
Zerowater Filtration System

Action Taken quickly

I submitted a complaint about Zero Water filters here recently, and then noticed at the top of the page that Zero Water asks that we send them an email or call before we complain here! So, better late than never, i did so. And got an immediate reply with tips on how to make my filter work better, support for the smelly filter and all in all I am still pleased with the product and very impressed with the Company. So give them a better chance people and dont do what I did, let them know first and see if you cant achieve customer satisfaction in that way.
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1 comment
#606074

Thank you for the update Patti! :grin

Visit ZeroWater: www.zerowater.com

ID
#382720 Review #382720 is a subjective opinion of poster.
Location
Owen Sound, Ontario
Product
Zerowater Filter
We purchased a Zero water filter system 1 week ago. It measured zero with the TDS tester new, 1 week later it now measures 648 and has a very sour taste and smell. That's pretty scary considering out of the tap it measures 391. I have used Brita for the past...
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5 comments
#1560239

The fishy smell is trimethylamine, a byproduct of the ion exchange resin, which also is an https://dowac.custhelp.com/app/answers/detail/a_id/4694/~/dow-ion-exchange-resins---anion-resins---odor The device measuring the water for ZeroWater measures in "ppm" or "Parts Per Million." https://www.zerowater.com/resources/tds-meter-instructions.pdf Our noses can detect trimethylamine between 0.3 and 0.8 parts per billion, which is 0.0008 ppm, so we can smell it LONG before the device detects it. https://toxnet.nlm.nih.gov/cgi-bin/sis/search/a?dbs+hsdb:@term+@DOCNO+808 That smell just means it's time to change your filter.

Zero Water is a filter that uses Ion Exchange to remove contaminants from the water. Brita does not. This is why ZW costs more than Brita. When an ion exchange filter is over-spent, the TDS meters will climb higher than the source water for a bit.

This is normal, but also a sign you should have swapped the filter a LONG time ago. Your TDS for your source water is fairly high.

I would not recommend any Ion Exchange filters for your water. If you need high purity, you're better off with a reverse osmosis or distiller unit to remove the majority of impurities before removing the remainder with a ZW pitcher.

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ID
#382349 Review #382349 is a subjective opinion of poster.
Location
Aliso Viejo, California
Product
Zerowater Filter
Loss
$34