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Filter not working

Zerowater - Filter not working
2 weeks with a household of 3 and the filter has failed and reads 324 the tap reads 166. Apparently after it hits .06 it dumps all the crap it has filtered into your glass Do bad, water was lovely for a little while. And Dawn in customer service was complacent and rude

User's recommendation: Dont buy this product, filters dont last and customer service is terrible.

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ID
#1856610 Review #1856610 is a subjective opinion of poster.
Product
Zerowater Filter
Pros
  • I like it but disappointed in defective filter
  • Taste great
Cons
  • Too expensive for short life span on filter
  • Filter expensive
  • Does not last
Loss
$38
Preferred solution
Full refund

Resolved: Filters dont last over 2 weeks

Update by user Apr 03, 2020

I called zero water and asked about the filters not lasting and was told to squeez out air bubles and tried it and filter works fine. wish I had called months ago instead of throwing away good filters.

they are sending me 4 filters for free for my trouble. I am happy with that.

Original review posted by user Apr 03, 2020
filter in my dispenser only lasts for about 2 weeks then the water just sits in top of dispenser and wont go through filter, the filters used to last for 3 months.I went through a years worth of filters in 3 months. they would clog up or whatever. I usually buy 6 at a time but now out again. Bottled water is much cheaper.

User's recommendation: Don,t know these filters used to be good. Maybe I just bought 2 bad batches in a row.

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Resolved
ID
#1852403 Review #1852403 is a subjective opinion of poster.
Product
Zerowater Water Filter
Pros
  • Love the taste
Cons
  • Filter dysfunction
Loss
$80
Preferred solution
Let the company propose a solution

Water won't process through filter

Everything was fine with the first filter and the water's ability to pass through filter and fill pitcher. When it came time to replace filter, it is now a whole different story. Water simply will not drain through filter into pitcher. I have tried everything I can think of, but it just doesn't work - - PUR - Brita here I come
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ID
#1846656 Review #1846656 is a subjective opinion of poster.
Location
Denver, Colorado
Product
Zerowater Water Filter

Acidic (lemon or vinegar) taste to water

Similar to other reviewers here, after only about 3 weeks use, maybe about 3 fills per week) the water from Zerowater filter is undrinkable! Sour taste similar to vinegar or lemons. Miserable and... too expensive to maintain if the next filter lasts only 3 weeks!Wtf I was originally impressed with the flavor and quality of the filtered water. But, if I have to spend $295/year on filters! I'm out!

User's recommendation: If your tap water is particularly bad, as in lots of dissolved solids, this filter will work... but, it'll be expensive!

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ID
#1845391 Review #1845391 is a subjective opinion of poster.
Product
Zerowater Water Filter
Pros
  • Great tasting water
Cons
  • Sour tasting water
  • Undrinkable water after very little use
  • Acidic flavor of water
Loss
$20
Preferred solution
Let the company propose a solution

To PRAISE ZEROWATER!

Zero customer service is FANTASTIC!!!! Being disabled with a wounded Warrior Service Dog, life is challenging for me due to spinal cord, neck & brain injuries, so I have a hard time ordering online, but when I called them they were very understanding and helped me very nicely and quickly. GREAT PEOPLE THERE!!!

User's recommendation: They're the BEST, TRY THEM YOU'LL LOVE THEM!!!

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ID
#1845270 Review #1845270 is a subjective opinion of poster.
Location
Decatur, Alabama

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Great Customer Service

Update by user Mar 27, 2020

Texted them and they resolved in 5 minutes

Original review posted by user Mar 27, 2020
I had a problem with a few defective filters and texted the customer service and the resolved the issue in 5 minutes. An amazing Company. I can only think the negative reviews are fake. Thanks Zero Water Like

User's recommendation: Great Products.

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ID
#1840819 Review #1840819 is a subjective opinion of poster.
Product
Zerowater Filtration System
Pros
  • Customer service

PITCHER LEAKS!!

I purchased the 30 gallon from Amazon, broke down the box as I live in NYC and we do that for the service area. Now, I hate making returns, and would have to tape the box back together. I actually expect the company to send me a new one or the smaller size as I have one already and that never leaked. Why are they selling a defective product???

User's recommendation: don’t buy the Zero pitcher it leaks.

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ID
#1832626 Review #1832626 is a subjective opinion of poster.
Location
Pemalang, Central Java
Loss
$40
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stay away from zerowater filters

Stay away from zerowater filters
As soon as i started using the filters those little gold balls started sprouting out of the filter, calls to zero water went unanswered by them, I am seriously pissed at zero water.
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1 comment
#1844557

Hey, now you don't have to pan for gold up in the mountains, you should be thanking Zerp for that GOLD!

ID
#1809546 Review #1809546 is a subjective opinion of poster.
Product
Zerowater Water Filter
Pros
  • Babe my infant grandson sick
Cons
  • Filters started leaking little gold pellets immediately
Loss
$60
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Great water bad pitcher

Zerowater - Great water bad pitcher
Water tastes great but lid won’t stay on. I was very annoyed by this and returned the product only to have the same problem again. My friend liked the water and purchased her own. It had the same stupid problem.
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ID
#1801741 Review #1801741 is a subjective opinion of poster.
Pros
  • Water tastes great
Cons
  • I hate the lid
Preferred solution
Let the company propose a solution

Don’t waste your money

Within two weeks the water has a sour/lemon taste. Too bad I didnt read all the reviews before buying, as it seems many people experience this same problem. No one in the house will drink this water. What a complete waste.
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ID
#1787332 Review #1787332 is a subjective opinion of poster.
Location
Georgetown, Ontario
Loss
$75

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Verified Reviewer

Much better than competitors.

Update by user Mar 02, 2020

As of March 2, 2020 I have heard nothing from Zero Water.

Update by user Feb 18, 2020

I am being totally ignored by Zero water. I replaced my brand new, faulty filter which gave a reading of 30, with another new filter which worked perfectly.

Is it so hard for Zero Water to just replace a (brand new) faulty filter for a customer? Apparently they would rather lose customer than replace a filter!

Update by user Jan 31, 2020

Filters purchased through Amazon.

Original review posted by user Jan 31, 2020
I have had excellent results until my last 2 replacement filters. My water after filtration reads in the 30's, repeat 2 more times and never below 10! Have there been any reports of bad filters. Just ordered 2 more filters and these are expensive. Not a very happy customer at the moment.
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1 comment
#1822727

I'm in full agreement with you

ID
#1778378 Review #1778378 is a subjective opinion of poster.
Product
Zerowater Water Filter
Reason of review
2 Filters
Loss
$30
Preferred solution
I would at least like 1 of the 2 filters replaced. Just installed the second one today and am not getting good results.

Find another way

Six weeks of good taste before the acidic taste kicked in. Wish I had seen this website before I purchased
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1 comment
#1861532

I only get a month out of a filter. They lose their effectiveness very quickly after a month and the water is extremely foul even though the reading is below my tap water reading.

don't quite understand it.

it says on the chart I should be getting way more than a month out of the filter. Ill keep using it as it works well for one month but I don't understand why the water goes rancid and foul so quickly.

ID
#1772181 Review #1772181 is a subjective opinion of poster.
Location
Kansas City, Missouri
Product
Zerowater Water Filter
Reason of review
Bad quality
Loss
$25
Preferred solution
Nothing

Day one... my water was better before I filtered it

My water from the tap here in Malden Massachusetts read zero on their meter. I filtered it...same= zero. I drank. It tastes horrible. I filtered it a few times to see if it got better. Nope. I hate this and I am afraid to drink it. I contacted Zero Water and they say I need to work a return with amazon which is where I bought it. I am going back to Brita which I never had a problem with, or distilled water. I should probably just drink the water from my tap. Expensive=disappointing=ugh!!!
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ID
#1754222 Review #1754222 is a subjective opinion of poster.
Product
Zerowater Water Filter
Pros
  • Non3
Cons
  • Product
Reason of review
Not as described/ advertised
Loss
$65
Preferred solution
Full refund

Beware

worked great at first,change filter taste awfull. changeing again better work! Shocked
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1 comment
#1817380

I am having the same problem. I’ve use the system for years and the last few months I have had nothing but problems

ID
#1753761 Review #1753761 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund

Broken dispenser

"Not registered on network" Cannot reach this number provided. to call you. The spigot broke from my large dispenser. The spring sprang out and will not stay in place. I called months ago about a broken straw on my portable drinking cup. You said you would replace it but I never received a replacement
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ID
#1751319 Review #1751319 is a subjective opinion of poster.
Location
East Elmhurst, New York