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Buyer beware

bought new zerowater filters, threads don't mesh with lid, just keeps turning like it has stripped threads, I bought a case of filters, none of them will tighten, don't know what to do, very expensive mistake buying them.
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ID
#1748662 Review #1748662 is a subjective opinion of poster.
Location
Janesville, California

The first filter I bought lasted several months...great

Then I purchased two filters through Amazon. When I installed the first of the two, a lot of black granular material came up in the upper area where I poured in the water. ok...Within a short time, perhaps three weeks the water tasted terrible. I removed it, cleaned the pitcher and installed the other new filter. no granular material. But within two weeks the water tasted terrible. I cant continue to purchase defective filters. What say you? I love the water when it is good, but …..
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ID
#1746913 Review #1746913 is a subjective opinion of poster.
Product
Zerowater Water Filter
Pros
  • I like it but disappointed in defective filter
  • Water is great when the filter performs properly
Cons
  • Water filters last no more than 3 weeks
  • Filters last short time
  • How often i have to change the filters
Reason of review
Bad quality
Loss
$26
Preferred solution
Full refund

Be very carefull

2.0
My experience with the product seems to be similar to a lot of other people on here. When you first use a new filter, it works fine. But after about 1 or 2 months the water gets very, very skunky and undrinkable. I have never seen this happen with Brita. To make matters worse, I don't always notice it right away because I use the water in my Keurig. Only when I notice my coffee doesn't taste right do I pour water from the Zero into a glass and one whiff will tell you its undrinkable. I'd really like to hear from the company about the exact cause and what they are doing to address this issue
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1 comment
#1840660

you didnt follow the instructions as to when to change your filter...also check out you tube for filter hacks

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ID
#1727138 Review #1727138 is a subjective opinion of poster.
Product
Zerowater Filtration System
Pros
  • Intially good quality
Cons
  • It really goes bad
  • When it goes bad
Reason of review
Bad quality
Preferred solution
Fix the problem with the system

Faulty design

2.3
New 23-cup Zerowater pitcher. Water will not go through the filter unless I lift the top and let air into the system. Yes, the filter is correctly installed. Yes, the particulate readers says "000" for my filtered water. However, the design is flawed and not allowing the water to go through the filter when it "airlocks". Sincerely, R.E.S, M.Ed./sciences. November 17, 2019
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1 comment
#1822725

I just installed a new filter and it worked just fine. Within 2 days (48 hours) this filter seems clogged.

The meter reading is at 00 yet not a drop of water filters.

Is it necessary to shake the filter? Do give me a response since I'm spending money on what started off as a good product however it seems that you've changed the filters manufacturer and are looking for a better "bottom line" on the balance sheet.

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ID
#1710087 Review #1710087 is a subjective opinion of poster.
Product
Zerowater Filtration System
Reason of review
Design flaw
Loss
$40
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Acid water .. made me sick ...refund please

Noticed my mouth was dry then tasted acidic
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ID
#1709696 Review #1709696 is a subjective opinion of poster.
Product
Zerowater Water Filter
Cons
  • Limited lifespan of filter
  • Tastes bad
Reason of review
Bad quality
Loss
$35
Preferred solution
Full refund

Mold in my container!

1.0
Zerowater - Mold in my container!
I was getting hives on face and throat was swollen. Found black mold on botton of Zero water container! So upset & i kept it in refrigerator except to fill it and clean it! Dangerous & I am contacting company for refund!!
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4 comments
#1782275

Sorry to hear of your dissatisfaction. ZeroWater filters contain an antibacterial material designed to prohibit the growth of mold within the filter, what you are seeing is more likely carbon from the filter.

Please do give us a call at 800-503-****, so we can discuss further. We apologize for the inconvenience and appreciate you taking the time to post your review.

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#1780690

It’s more likely that what you’re seeing is some of the carbon particles from the filter itself and not “black mold”. We have that carbon residue all the time in our 23 cup pitcher.

It just needs a good rinse/wash and it goes away. As someone else said, true black mold doesn’t thrive in cold environments and it’s definitely not as widespread as some people would like to believe. It’s really a pretty rare type of mold. Now, mildew the other hand is super common and it appears in wet, dark areas.

So if it isn’t carbon particle buildup, this is most likely your issue.

Easy enough to fix: wash everything in hot water (including the inside of your fridge if that’s where it’s coming from) and dry it thoroughly. Hopefully that clears everything up.

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#1775696

Wow maybe before you start screaming for a refund maybe take a look at your fridge. Maybe you should pull everything out and clean it with bleach.

Black mold doesn’t really grow in very cold environments. So you either keep a very nasty fridge where the gunk in it gets to swirl around or you have a black mold infestation and it’s getting everywhere. There is a easy trick to see which it is. In a small bowl make white grape jello.

Put one in the fridge and one besides the fridge and check it in 24 hours. If you have mold growing in the fridge the issue isn’t the water but mold trapped in your fridge.

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1 0
#1775592

Same here

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ID
#1704901 Review #1704901 is a subjective opinion of poster.
Location
Greenfield, Massachusetts

It's up to you.

1.0
My puppy has been preferring swimming pool water and maybe secretly toilet water .
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ID
#1703868 Review #1703868 is a subjective opinion of poster.
Location
Albuquerque, New Mexico

Decide for yourself.

I was excited to use my new Zero water. The first coffee I made I thought something happened with the creamer I always use. I noticed that our puppy was preferring to drink the water from the swimming pool (and maybe the toilet too possibly) and stopped drinking water from his bowl.So this a.m. the coffee tasted weird again so I got my old Britta system(lucky I kept it) and used Britta water for my coffee! Mmmm much much better. My puppy isn't brave enough so far to go get a drink yet. Sorry, it just really made my coffee taste BAD. I bought it on clearance and the high dollar filters but you can't return clearance item. Sad Britta is better after all. Sad
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ID
#1703859 Review #1703859 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Reason of review
Bad quality
Loss
$19

Smells of fish

1.0
Bought this product because great reviews, but all the fishy ones it seems. After about 4 weeks of use our water started like fish. It seems from my own research that trimethylamine leeches into the water because of poor design. Wont recommend this product to anyone
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ID
#1700011 Review #1700011 is a subjective opinion of poster.
Location
Amsterdam, North Holland
Product
Zerowater Water Filter

How do you clean the reservoir?

I just want to know how to clean the reservoir. A clean tooth brush would help to scrub into all the little divisions in the cover. You should include one in the box so people don't have to get one when they need to clean the reservoir properly.
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ID
#1692839 Review #1692839 is a subjective opinion of poster.
Location
Ottawa, Ontario

Filters don't last

1.0
For as much money as zero water filters cost, I can never get mine to last more than 2 months. In fact, my water filter currently is starting to taste sour again, and is reading 23, after only 3 weeks. This is actually ridiculous and I would never recommend this product to anyone.
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ID
#1691728 Review #1691728 is a subjective opinion of poster.
Location
Bethel Park, Pennsylvania
Product
Zerowater Water Filter

Leaky Spigot on Dispenser

The water tastes amazing--but can no longer tolerate filtered water dripping into my fridge.
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2 comments
#1775595

Same thing happened to me

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#1789394
@PissedConsumer1775595

Our Spicket started dripping the very first hour it was set up! yes we want to return it and get a full refund. We’re not happy at all.

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ID
#1689016 Review #1689016 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$45
Preferred solution
45.00

Broken dispenser

This is the 3rd dispenser I have purchased. The nozzle has come off (see photo). I love your water, but the dispenser quality is poor. Is there a replacement option? Thank you, Sara
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ID
#1685156 Review #1685156 is a subjective opinion of poster.
Pros
  • Included meter
  • When it worked
  • Tast of the filtered water
Cons
  • Low quality pitcher for what it is made for and short lifespan
Reason of review
Damaged or defective
Loss
$33
Preferred solution
Let the company propose a solution

Pitcher question

I have washed and rinsed my pitcher a hundred times. Mold grows on the bottom of the pitcher so this is necessary. I can’t get it to be clean enough to register zero. Water comes out of filter at zero but once in the pitcher the numbers go up. I am at my wits end. Suggestion?
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1 comment
#1775596

I have same problem

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ID
#1684467 Review #1684467 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Pitcher molds on bottom and I can’t get it clean
Preferred solution
Let the company propose a solution

Wasted water in 40 cup dispenser

The 40 cup glass container in reality only dispenses about 1/3rd of that. The reason is that the spigot is about 1/3rd up from the bottom. So the filtered water has to get up to that lever BEFORE it can come out of the spigot. That means that unless you manually tilt tilt the whole glass container, which could be dangerous, yoy will be losing out on about 1/3rd of the water. And so you are paying more for the 40 cup dispenser which in actuality is only about 25 cups worth. This is very misleading and false advertising.
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ID
#1681755 Review #1681755 is a subjective opinion of poster.
Cons
  • Ripoff business model
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution