About the sour/acidic taste of ZeroWater filtering system

257 of 450 Zerowater reviews

Update added by user Dec 20, 2016

OK, after a year and half of continuous experience on the Zero Water filter and browsing all replies following my review so far, I think I have a deeper understanding of the "problem" of this product.

I mentioned that the TDS reading of the tap water in the city I was living (McAllen, TX) was about 700 and each Zero Water cartridge did not filter more than 5 gallons of water there.Now I have moved to the Nashville area in TN, where the TDS of tap water is just a little over 100, indicating much less ions contained in the water (very good quality).

The old cartridge which already filtered 2 gallons in TX continued to give me about 15 gallons more of clean water in TN before it turned sour. Then I tried with a brand new Zero Water cartridge and it has filtered 28 gallons of water and so far it is still keeping the TDS reading at 0 after filtering. Therefore, the acidic taste at the end of the lifetime of a filter cartridge seems to reflect a capacity "problem" instead of a quality problem.

To further explain this "problem", the cations (ions carrying positive charges) and the anions (ions carrying negative charges) in water are always equal in the number of charge. Cations may include calcium ion (Ca 2+), sodium ion (Na 1+), potassium ion (K 1+), magnesium ion (Mn 2+), and so on.

Anions may include sulfate ion (SO4 2-), chloride ion (Cl 1-), carbonate ion (CO3 2-), and so on. The numbers at front of + and - signs denote the number of charge each ion carries, but this is not important if you don't care about the detail. The Zero Water filter contains an ion exchange layer, which replaces the cations with hydrogen ion (acid ion, H 1+), and replaces the anions with hydroxyl ion (basic ion, OH 1-). As you may already know (H+) and (OH-) form pure water H2O.

This is how the filter gives you pure water. Everything is fine until either ion, (H+) or (OH-), is depleted in the cartridge. In our case the hydroxyl ion (OH-) is fully consumed first, and then the anions remain in the water after filtering, and the cations are still replaced by the hydrogen ion (acid ion), finally resulting in acids, such as sulphuric acid (H2SO4), hydrochloric acid (HCl), carbonic acid (H2CO3), and so on.

That's why the water tastes sour or acidic at the end.

Finally, my suggestion is, if the TDS reading is high in your area, it may be economically preferable to just buy water from supermarkets.If the TDS values is low, Zero Water is a convenient option.

Original review posted by user May 23, 2015

I am a chemist and a polymer expert. I know what ion exchange is. I had the same sour/acidic taste experience with ZeroWater. It seems to me a design problem of this product.

Background 1: What does a filter capture?

Many other branded filters, such as Brita, DO filter some harmful organic chemicals in water using activated carbon. They don't do anything with the salts in water (not only the sodium chloride used in cooking). General salts in water are not harmful, but they don't taste good at a high concentration. ZeroWater captures cations and anions in water using the ion exchange technique, so that the salts are filtered.

Background 2: What do you know from TDS number?

The TDS meter coming with ZeroWater tests the conductivity of water. That is, it only measures the concentration of salt/ion in water instead of all solids, and estimates the amount of total dissolved solid in water. The water with a 0 reading on the meter can still contain some organic chemicals. Anyway, it's reasonable to believe the total solid left in water is very close to zero based on the so-claimed 5 stage filtering technique including an activated carbon layer. However, a totally pure water is not good to health in fact. If you read a TDS value of 30 from a bottled spring water, it doesn't mean the water is not good. Instead, the water contains some minerals/salts needed by your body. Sometimes I added a small fraction of Brita filtered water in the ZeroWater to tune it to below 50 TDS.

Problem of ZeroWater:

After flushing the ZeroWater filter I started to enjoy the filtered water, which was much cleaner than the tap water (TDS around 700). However, after about 5 gallons of water were filtered, the filtered water turned bad and tasted extremely sour/acidic as many people had experienced. I noticed at that time that the flow rate of the filter was faster than before and some gas bubbles came out from the orifice at the bottom of the filter. The sour taste indicated there might be still a large amount of hydrogen ions available in the filter, and the filter should still have a considerable lifetime. It seemed that some structure in the filter was crushed because of the build-up of filtered substance or increased pressure inside, so the chemical holding hydrogen ions leaked out. The flow rate might be much faster due to the damage, taking out the small amount of air that would be otherwise locked inside the filter.

Hope this comment is useful to both the users and the engineering department of ZeroWater.

This review is a subjective opinion of a user.
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Reason of review:
Bad quality
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Let the company propose a solution
Monetary loss:
Product or service
Zd 018 23 Cup Water Dispenser
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review #640338
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257 of 450 Zerowater reviews

Jan 02 #1264156 Tempe, Arizona, United States

We have exactly the same problem. Just 4 days, the water is not drinkable. We are in Arizona. Not sure what is Walmart's refund policy for this ***. I will bring it to Walmart for a refund tomorrow.

1 0 Reply

Dec 27, 2016 #1261164 Lafayette, Colorado, United States

Hello! Thank you for this explanation. The water were I am at is decent at 154 TDS says the zero water site. I haven't purchased this system yet nor tested my specific water out of the tap.
My question lies within a double filter method proposed by a reviewer on amazon. He suggests to use a first stage zero water filter past it's normal lifespan of 006. Then you will have a second stage filter that gets a fairly low TDS water. This way the second stage filter will last a long time. Then once the secondary filter gets to 006, you move that one into the first stage position and put a new filter as the second stage.
I am wondering, based on your review of how the ion exchange can become unbalanced, if you think the dual stage filtering is a bad idea. Do you think that the water from the primary will cause an opposite imbalance in the ions of the secondary filter and make the water harmful in some way? If so, do you think this would only be an issue with water of a very high starting TDS or even doing the dual stage for lower TDS will still cause this imbalance?

1 0 Reply

Dec 27, 2016 #1261473 Mcallen, Texas, United States

Hi Kirk! The two-stage filtration is a natual solution that people would figure out to last the lifetime of the filter cartridges. This will be very helpful if the first depletion of an ion source is random between hydrogen ion (acid ion) and hydroxyl ion (basic ion). However, it seems so far that the basic ions are always depleted sooner than the acid ions, based on all reviews I have read. In this case the two-stage filtration system can save a large number of acid ions in the cartridge at the second stage. The number of basic ions saved by using the two-stage filtration system depends on how quickly the TDS turns bad from 1 to near the value of tap water, i.e. how many basic ions are left for the final extraction. Generally, this is not a long process when the ion exchange layer gets to the end of the lifetime. Other than the ion exchange layer, the active carbon layer may be also saturated by contaminants for an extended filtration if the contamination in the water is high. The clogging will slow down the stream.
As a conclusion, the two-stage filtration system helps to a small extent to extend the lifetime of the cartridge, and I don't expect harmful materials if the final TDS is 0. This is based on the assumption that the sour taste comes from the early depletion of basic ions.
By the way, I generally change the filter cartridge once I notice the sour taste (TDS is 1 or 2). I don't like that taste and I don't think drinking sour water is good for health,
... Show more

0 0 Reply

Dec 05, 2016 #1250319 Phoenix, Arizona, United States

Nothing has changed, its Dec. 2016 and the filter has only cleaned about 3 gallons of water before the turning distasteful. If I had known the filter was so short lived I would not have purchased this Zero Water jug. I purchased from Walmart in San Diego for $31.88 + tax. I got approx 3 gallons of fresh tasting water. I could have purchased 30 gallons of clean water for that price; or .50 cents for 5 gallons in Yuma AZ.
I wish I had read reviews before purchasing. And the only thing I can suggest to the co. for good customer service is offer filters at a very low price since we who own these need to be thanked not gouged. I suggest they offer 1st. time orders a very good deal or there will be no ordering of replacement from this customer.

5 0 Reply

Dec 08, 2016 #1252015 Ottawa, Ontario, Canada

Similar situation here. About $30 for two filters here in Florida, and it only filters around 5 gallons before turning sour.

1 0 Reply

Dec 14, 2016 #1255679

I agree. No one will pay $5 a gallon for clean water no matter what the taste. I will just fill my pitcher for 25 cents a gallon from a water machine.

0 0 Reply

Sep 29, 2016 #1220378 Stoughton, Massachusetts, United States

I drank sever glasses with my new filter. I noticed the taste getting acidic and finally found your comment. It's been several hours and I feel a burning, it's not even lessened! What is the chemical you mentioned as possibly be leaked out of the filter? Thank you!

1 1 Reply

Sep 25, 2016 #1218181 Plano, Texas, United States

Same here. After only two weeks of use the water has become so sour that it's not even drinkable anymore. I am disappointed of the poor performed quality of Zero Water.

0 1 Reply

Aug 31, 2016 #1206317 Gilbert, Arizona, United States

I purchased a zero water filter 2 weeks ago and ran 2 - 3 gallons thru it. Just changed the filer because of sour tasting water and just found this thread. I'll take everything back to the store for a refund if the 2nd filter doesn't hold up for at least a month. I certainly would'nt have bought this thing if I had known about the short life of filters. The company advertising should stop !

1 1 Reply

Aug 25, 2016 #1203799 Newark, New Jersey, United States

I am a new zero water filter user and have also experienced the lemon taste after only a week of use (I did not track the quantity of water filtered). If this is the lifetime I can expect out of a filter, then I am very disappointed in this product.

3 1 Reply

Jun 22, 2016 #1176522 Fremont, California, United States

Same problem here with water tastes sour/ bitter. Why not other filters are not giving this kind of bad taste when they are out of life? Only this filter gives very bad taste. I think there might be some problem in this filters. Some filters are runs for longer time some were not even a week! These filters are very expensive to replace. Manufacturer has to come up with new solution to this.

2 1 Reply

May 18, 2016 #1160710

I purchased my first zero water filter about 5 years ago and it was the standard size. I used it on a regular basis for what seemed like over a year. I may have filtered at least 50 gallons worth of water over that ntime period before I started to notice the acidic lemony metal spoon-like flavor. I eventually replaced it with the Mack daddy big boy zero water pitcher that holds way more. Within a couple months of getting the upgraded model, I started to get the tingly taste. I have moved to a different town which has a different water supplier but the levels out of the tap are about the same. I'm just wondering how I got so much more use from my previous pitcher before having to change the filter. I also have a cheap *** $15 Brita filter mounted to my sink, but that didn't do a *** thing to the water except make it flow from the sink nice and smooth. The water literally had the same reading on the water tester whether it came out of the Brita or just straight from the faucet! Whats up with that? I just can't win with either of these *** filters lol

0 0 Reply

May 24, 2016 #1164110 Mcallen, Texas, United States

If the water quality in your area was superb, say the TDS reading was below 80, it's possible for a single filter to process 50 gallons of tap water. Of course the TDS number only reflects one aspect of the water quality, the electrically conductive component in water. Brita does not filter this component but does some other, such as some organic components. That's why the TDS reading did not change after the water was filtered by Brita. How soon the ZeroWater filter turns acidic mostly depends on how high the TDS reading is. The filter can be interpreted as a "clean ion" supplier. High TDS water consumes the "clean ion" quicker.

0 0 Reply

Apr 30, 2016 #1152315

We experienced the same acidic taste after filtering 2 days of water. So this happened quite quickly. Is there a way to fix this?

0 0 Reply

May 01, 2016 #1152411 Mcallen, Texas, United States

Maybe this is the situation in your area. Please try to count the number of gallons each your filter works on before it goes bad. In my area the TDS of tap water is 600-700 and each filter works well on 5 gallons. If your tap water has a TDS of 300, for examples, your filter may be able to give you about 9-10 gallons of pure water. Considering it's purer than the bottled pure water, this performance may not be bad. Since people always open the box with high expectation and don't count the gallons for the first filter, they are generally disappointed at the beginning. I suggest you follow a couple of replacement filters. The performance of their filters is pretty stable to me.

2 1 Reply

Mar 05, 2016 #1122377

I have the same experience for the last 4 months since I use Zero water. The filters go really fast annd the water starts taste badly -acidic... It should not be the case with such pricey products.

6 0 Reply

Mar 07, 2016 #1123201

I think they keep it like that so you have to buy a lot more expensive filters. I went back to Brita. I've had my tap water before, Brita is better than unfiltered and doesn't soil itself to empty your wallet.

2 0 Reply

May 01, 2016 #1152419 Mcallen, Texas, United States

Beckster, Yes, the filters are expensive. That's understandable, since from my professional point of view this filtering requirement costs more money to make the filters indeed. Their filtered water is better than that filtered by Brita undoubtedly. My suggestion about the price would be to buy replacement filters from a retailer where you can use a coupon.

3 3 Reply

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