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Yesterday morning something new occurred after filling the top water tray: Particles appeared on top of the mesh screen and we thought it had filtered out black and gold particles from our kitchen sink tapwater.Turns out the black and gold particles were small pieces of charcoal and gold microbeads which had some how flowed back up into the filling tray from the filter canister area.

This probably does not affect filtered water quality but it sure got our attention!See photo.

This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Zerowater and uploaded a picture. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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jsantoyojr
Dallas, Texas, United States #1332083

I'm having this issue, it has happened a few times. It happens only after a week or two. is this normal?

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