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1.3
Updated by user Jan 15, 2017

I like the Zero Water Filtration system. My only complaint is a defective filter which was basically a $15.00 loss.

Original review posted by user Jan 14, 2017

I have been using the zero water filters for more than six months and am happy with the results, however the latest filter I installed will simply not work. Water flows through it at an extremely slow rate, compared with past filters, and the flow will completely stop after the water is only an inch or two deep in the tank.

I've had air locks in the filters before and this issue is resolved by removing the filter and letting it drain out. That trick does not work on this filter.

Apparently it is faulty. These filters are not cheap so I can't afford to shell out money for defective products.

Reason of review: Damaged or defective.

Monetary Loss: $15.

Preferred solution: Let the company propose a solution.

Zerowater Pros: I like it but disappointed in defective filter.

Location: 7 Neshaminy Interplex Dr #116, Feasterville-Trevose, PA 19053, USA

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ZeroWaterTeam
Zerowater Response

Hello, Thank you for your feedback. To alleviate this it is best to lift the filter and reservoir out of the pitcher or dispenser and tap the side of the filter using moderate force to help break up the air pocket.

Then take just the filter & reservoir to the sink and put about an inch of water into the reservoir and allow that to run through the filter and right into the sink to displace and dispel the air pocket. After that has completed then return the filter and reservoir to the pitcher or dispenser and continue to filter water as normal.

We will have customer service reach out to you to see if this has worked. Thank you.

Johnsie Hxb
reply icon Replying to comment of Zerowater Response

Thank you . I called the tech support number and was walked through the procedure to clear the filter of air pockets.

The filter is usable after all. I do like this system and have learned a bit more to keep it working.

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