Zerowater Phone Numbers and Emails

Toll-Free Number:

  • (800) 503-2939
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Zerowater Emails:

Customer Service
General Info
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PissedConsumer Club

Contact Information

Zerowater Website:

Zerowater Help Center:

Corporate Office Address:

Zero Technologies, LLC.
7 Neshaminy Interplex, Suite 116
Trevose, Pennsylvania 19020
United States

Other Info (opening hours):

General Inquires: info@zerowater.com

More contact details

Zerowater Customer Service Reviews

2.2 / 5
Poor
Phoebe F Qxo
Customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
4.6

Handle started to fall off pitcher with normal use& then filled with water the handle broke off& it was devastating because I love Zero Water! I called customer service and a young man Named Curtis was very kind to send me a replacement pitcher& assure me it was not my fault. Thank you!

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Guest-4450500
Filter issue

After filling the Zero Water container the first time, with the second refill, the water did not filter through and stopped. I pleasantly called Customer Service to get some suggestions as there were no FAQs that dealt with this issue.
Customer Service immediately understood my filtration issue and made different suggestions to help with the two types of water containers I had purchased.

One worked and the other did not; however, I did learn what I was to do. I was told to squeeze the filter with 1 inch water in the top to get bubbles on top. If that if that did not work I was to roll the filter to loosen on it's side to loosen the filter pieces to allow water to flow freely. I got one of two filters to work but was offered a replacement filter for the one I was unsuccessful with.
A nice interaction, and I wish this information was included in the instructions/FAQs.

I was just happy to get someone on the line quickly who was able to help me. Thank you.

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Summary of Zerowater Customer Service Calls

272 TOTAL
CALLS
03:10 AVG CALL
DURATION
40% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Zerowater?

Product/ Service Question:

  • “Meter Reader no longer working”
  • “Need to replce defective filter”
  • “The filter is leaking around the top rim”

Request for Information Question:

  • “Looking for Faucet”
  • “Where can I get coupons to receive amounts off on replacements filters?”
  • “Can I use this water pitcher to drink with everyday”

Shipping and Delivery Question:

  • “Shipment”
  • “Shipping”
  • “Order placed 4 weeks ago not received”

Return/ Replace Question:

  • “TDS tester replacement”
  • “I need a replacement filter cartridge for my sink mounted filter”
  • “Having issues with new water filter replacements”

Payments and Charges Question:

  • “Coupon”
  • “Coupons expired”
  • “Ordering filters, discount coupon”

Account Question:

  • “I don't want a subscription”

Activation/ Cancellation Question:

  • “Cancel auto ship order”

Refund Question:

  • “Acid water .. made me sick ...refund please”

Employment Question:

  • “Sir i need job from ur conpany.am pet bottled oprator pls sir help me”

Other Question:

  • “Filter issue”
  • “Filters”
  • “Mold grows in my water pitcher”

About

Summary

The ZeroWater technology was first patented in 1996. As of 2008, ZeroWater holds 4 patents regarding filters with additional patents pending. ZeroWater introduces water filtering system that removes almost anything from the water, lead, perchlorates, antibiotics, hormones and other contaminants. From the outside Zero Water looks like any other water filtration system, but on the inside it offers a far more advanced filtration technology. Zero Water sells different water filtration units. The main pitcher system sells for 39.00 and the water cooler system sells for 99.00, which is useful for businesses. Since with ZeroWater technology water undergoes 5 stages of purification, the water takes a long time to be filtered. Zero Water system filters can be recycled free of cost. Customers send the used filters back to Zero Water and get a shipping discount for their next purchase.

Zerowater reviews and complaints

Zerowater is ranked 65 out of 327 in Household Essentials category

Area Served

USA

Payment Methods

VISA

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