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3.5

I don't know what happened to the email I send earlier... it did not seem to have gone through, and I am forced to write another "100 words minimum" complaint!

I got a zerowater filter set less than 2 months ago. After a little while, the water give off a fishy smell, although the filtered water is ok (the light did not come on when the tester is inserted into it). The smell becomes stronger by the day. I want you to explain to me the cause of this, and based on the other reviews, it doesn't seem be all that unusual.

I wish I had read the reviews before I purchased the product! This is unacceptable. I frankly do not even want a replacement filter unless it solves the problem! Unless the issue of smelly fish is solved, this is not a product I would recommend to my family or friends.

Your ads on the TV is borderlining on being Fraudulent. In addition, I do not understand why the review had to be 100 words minimum! in this day where time is important, the point is to get the communication across in a short time in conciseness.

Need a reply soon. Very Disappointedly yours, Simon Li

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

Zerowater Cons: Quality of water, Water tastes sour very fast, Quality of product.

Location: 2700 S Kirkwood Rd, Houston, TX 77077, USA

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ZeroWaterTeam
Zerowater Response

Hello, Thank you for reaching out to us and we are sorry to hear of your experience. We will make sure that customer service reaches out to you in regards to this.

When you notice a difference in taste/smell this means the filter has been exhausted. Filter life depends on your household water consumption and the amount of TDS in you unfiltered tap water. We cannot determine if the filter failed prematurely as we have no indication of your tap water quality nor the daily water consumption. Additionally this sour taste is not harmful it is an indication that the filter has expired and should be replaced.

We would not suggest using expired filters. We will have customer service contact you to find out more information.

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