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Product or Service Quality

Just bought ZeroWater from Costco last week of June 2017. In just 3 weeks, the water taste like lemon.

Dumped the whole 23-cup pitcher and refill with water again. The same thing, lemon taste still. Replaced the filter, the foul taste is gone. I emailed the ZeroWater customer service, they attested that their filter is not the cause.

Just how much water went through the filter. I think the filter has a built-in trigger that causes the lemon taste to indicate the filter needs to be replaced. Their filters is way-way expensive compared to other brands. Other water filtration brands does not shoot this foul taste thus forcing consumer to replace the filter.

I may have to save an old filter to get it examined by professionals to look into what is causing the lemon taste.

If this is built-in, ZeroWater may be in violation of certain consumer violations. DO NOT BUY ZERO WATER!!!

Product or Service Mentioned: Zerowater Zd-023-1 Water Filtration System.

Reason of review: Bad quality.

Monetary Loss: $39.

Preferred solution: Price reduction.

I liked: Great tasting water.

I didn't like: Cost of filters, Toxic.

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mine did the same thing. Loved it for about 2 months, than the water started tasting like lemon. The changed took place in one day.

Zerowater Verified Representative

AfterZeroWaterfiltershavebeenexhausted and havenotbeenchanged, thewaterproduced from the filter mayhavea distinctsmellor tasteand the TDS reading may be higher than your tapwater. This is a result of the waterpassing over the spent Ion Exchange Resin beads. Wehave gone to great lengths in reducing thattaste/smellin product development however this is simply a characteristic of filteringwaterwith a Dual-Ion Exchange system.

In order to avoid a change in the taste of the water it is important to test the water regularly and change the filter when the digital meter reads 006.

to ZeroWaterTeam #1548765

Meter reading 0 but still tastes like lemon

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