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Top Question

Resivor will only fill half way

Bought the large container and it worked at first. Now when I go to fill it, it will only fill half way, then the water just sits in the top..

2 answers
#1755087
take the top off, leave the filter attached hold top reservoir over the sink fill with one or two inches of water squeeze the bottom of filter until air bubbles come out of the top. replace top into bottom and water should flow faster because air bubble is gone.
#1749232
According to the ZeroWater Terms of Use, ZeroWater filtration systems are covered by a limited warranty. Zero Technologies, LLC warrants the ZeroWater Dispenser, Pitcher, Water Filtration System, Travel Bottle, and TDS Meter to be free from manufacturing defects, for 90 days from the date of purchase, when used in compliance with Owner’s manual. During this 90-day period, if you discover a manufacturing defect in your ZeroWater Dispenser, Pitcher, Water Filtration System, Travel Bottle, or TDS Meter (excluding a filter), they will replace parts on a free of charge basis. To file a warranty claim, please call 1-800-503-293. A dated proof of purchase is required.
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how do I use the test stick?

by Marie L

0 answers
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Any ideas to help leaking problems

I impulsively bought the 32 gallon ZeroWater pitcher without reading reviews. Reviewers speak highly about zerowater products but this particular item is problematic; it’s already leaking.

I only had it for one day. Firstly it came damaged as the flap where you pour water is broken but I excused this because it is made quite cheaply. But what I do not like is that it leaks.

I know this was not due to careless shipping because others have had this same issue. I like the item and do not want to return it, but will if there is not a solution to remedy leaking.

1 answer
#1883578

Unfortunately, ZeroWater FAQ page does not provide any information about leaking problems. However, you may always contact Zerowater Customer Service by phone at (800) 503-**** or via the support form on the Pissed Consumer website and ask for assistance.
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Why are my new filters not draining??

Purchased box of 4 filters and they are not working properly. Once water level reaches bottom of filter it stops draining.

Have checked proper installation and seal....not the problem!! No problems until this box of filters.

1 answer
#1824934
According to the 'How to Unclog a Zero Water Pitcher Filter' article posted at hunker.com, if Zero Water filter processes the added water slowly, there is a possibility of an 'air lock' clogging the filter. Big air bubble inside the filter may prevent the water to drain through.
To fix this, please follow these steps:
  • simply unscrew the filter from its position;
  • reattach it by screwing it back in. No tools are required for this process;
  • repeat the filtering test again;
  • if necessary, unscrew and then reattach the filter again until the airlock clog is resolved.

If this does not resolve the problem, please contact the Zero Water customer care team for assistance. You may reach out to them by phone at (800) 503-2939 (toll-free number) or by email at customerservice@zerowater.com. Support is provided Monday – Friday 8:00AM - 8:00PM CT.
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I have small shiny specks and other small particles in my water?

by Yavonne

0 answers
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Question about not reading 0.

by Dottie F

I just bought a new filter for my zero water and the first water that came out read 4 rather than 0. Should I return it to the store?

0 answers
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Does zero water filter remove chlorine from city chlorinated water.

1 answer
#1769510
According to ZeroWater FAQs, ZeroWater was tested in accordance with the NSF's protocol and it removes 99% of Chlorine from your tap water.
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see details below

I would like to send back to you 8 used water filters for recycling(?) The cost of mailing them back is costly. Do you provide postage paid labels so I can send to you?

Otherwise I will just trash them. Please advise.

1 answer
#1749225
According to ZeroWater Customer Service, they do not send the labels to ship the filters back to the company, you will be responsible for the shipping of those. But for every 2 you send back you will get a 10.00 coupon off any pack of filters and 50% off shipping of a 4 pack or more.
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How long does filter normally last

Just purchased your water pitcher only to find the filter is expensive and does not last long. Bought from Amazon and thinking about returning it....is that a problem?

1 answer
#1749226
According to ZeroWater Customer Service, filter life varies per household. It depends upon your household water consumption and the amount of total dissolved solids in your tap water. The amount of dissolved solids varies across the country. Each ZeroWater filter removes 18,000 milligrams of dissolved solids to leave you with ZeroWater. How much ZeroWater you get depends upon the initial quality of your unfiltered water.
Additionally, it is important that you periodically test your filtered water with your TDS meter and when the light comes on or the meter reads 006 or higher(depending on which meter you have) the filter should be replaced. You may check out the contaminant level using the company chart here zerowater.com/images/tds-chart.jpg. If your water is in the Extreme range, you may call the company by phone at 1-800-503-293 to find a solution.
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zero water filters

how long do zero water filters last/

2 answers
#1749227
Please check out the answer to your question here ZeroWater question#17365.
#1647234
Entirely dependent on the quality of your filtered water and the amount of water you are drinking daily. The more water you consumer or the higher the water quality, the shorter the lifespan.
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Regarding filter

Does it take out fluoride

1 answer
#1749228
The ZeroWater FAQ page states that ZeroWater removes virtually all (99.6%) detectable dissolved solids. Through a process of ion exchange, ZeroWater removes all inorganic chemicals that are dissolved in water, such that only pure water (H2O) remains behind.
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lime

will this prevent lime build up in coffee pots or humidifiers?

1 answer
#1749229
Your question seems to be quite specific. The best way to get the answer is to reach out to ZeroWater Customer Service by phone, by email, by mail or via their social networks and ask for assistance.
ZeroWater Customer Service
  • Mailing Address: Zero Technologies, LLC. 7 Neshaminy Interplex, Suite 116 Trevose, Pennsylvania 19020 United States

You may also use their website-based chat option. Please note that ZeroWater Customer Service is available 8AM -8PM CT.
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Bad taste after 2-3 weeks of use

Am really turned off after this bad taste have never had trouble with another brand. We drink this for our health and then

1 answer
#1749230
If you need any assistance with your ZeroWater, you may try to reach out to them via the ZeroWater Contacts tab on the Pissed Consumer website. You will find their phone number, email, mailing address, and links to social media there.
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Liking water dispenser.

I have a Zerowater for 23 cups, I know that the guaranty expire after 9 months of purchase, I own it per near a year. How can I stop the liking dispenser *** or repair it, and the inches of the top white cover is broken too how can I replace, (felt on the floor once been cleaning).

I'm very happy with this filter system after trying the mayor competitor for many years. Thank you very much.

1 answer
#1749233
According to the company Terms of Use, Zero Technologies, LLC warrants the ZeroWater Dispenser, Pitcher, Water Filtration System, Travel Bottle, and TDS Meter to be free from manufacturing defects, for 90 days from the date of purchase, when used in compliance with Owner’s manual.
Please call ZeroWater Customer Service by phone at 1-800-50*-*** for assistance.
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Where can i get filters in Puerto Rico

Cant get filters in Puerto Rico

1 answer
#1749234
According to the ZeroWater FAQ page, Zero Technologies can deliver products within the continental United States. All Zero products cannot be delivered to a PO Box address.
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my water qulity meter/dispositf

put new 1.5v in it still don't com on. I have put them in all different ways back an front .

1 answer
#1749235
Your question seems to be quite specific. Please try to reach out to ZeroWater Customer Service by phone at 1-800-503-293, by email at customerservice@zerowater.com and provide them with full details regarding your issue. Please note that ZeroWater Customer Service can be reached 8AM - 8PM CT.
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about how often do I change filter

Two people are using the pitcher. We go through one pitcher a day.

How often do I change the filter? Thanks,Donna

2 answers
#1311032
Filter life varies per household - it depends on your household water consumption and the amount of TDS (total dissolved solids) in your tap water. Additionally, it is important that you periodically test your filtered water with your TDS meter and when the light comes on or the meter reads 006 or higher(depending on which meter you have) the filter should be replaced.
#1534038
@ZeroWaterTeam I put in a new filter and it registers 156 after adding water. Which means I need to change the filter because it should be changed at 006 ? That is crap! The one I took out was used for a month and was at 009.
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Questions 17