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With Official Company Response

We got a zerowater filter set a little over a month ago, and after 3 to 4 weeks, the water started to give off a fishy smell -- and tastes "fishy" too (although the indicator showed that the water is still ok). The top layer --presumably activate carbon -- also started...
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ZeroWaterTeam
Zerowater Response

Hello, Thank you for reaching out to us and we are sorry to hear of your experience. We will make sure that customer service reaches out to you in regards to this. When you no...

#987047

With Official Company Response

You can tell when its time to change the filter in a Zerowater pitcher because the water smells like dead fish and has a horrible taste- I replaced the filter for over $15.00 -it lasted a few days, then the water started tasting like vinegar. I'm done. I threw the...
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ZeroWaterTeam
Zerowater Response

Hello, Thank you for your feedback and we are sorry to hear of your experience. Filter life depends on your household water consumption and the amount of TDS (total dissolved ...

I didn't like
  • Fish oil taste
#986986

With Official Company Response

Hello Sir, I bought zero water 23 cup pitcher from my local Walmart store. Initially it was ok but within 2 weeks the water started tasting sour and acidic.I used normally on an average 4 liter a day so it only gave water 14*4=56 liters and the water turned badIt...
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ZeroWaterTeam
Zerowater Response

Hello, Thank you for reaching out to us in regards to your filtration life. You mentioned that you get around 56 liters of water which would be about 15 gallons per filter. Si...

With Official Company Response

I bought a two-pack refill filter pack and the first one immediately tasted like it had sour grapefruit juice in it. I purchased these at Bed Bath and Beyond in Mesa, AZ. How can I get my money back? The second one worked fine, but they sure don't last long, 2-3 weeks.
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ZeroWaterTeam
Zerowater Response

Hello, Thank you for reaching out to us. Normally this difference in taste/smell happens after you have used the filter for some time. This is an indication that the filter ha...

1.3
#983106

With Official Company Response

About 1 of every 6 filters is bad. Water comes out sour from first pour after running water through filter as suggested by manufacturer. I have lived in 2 different counties with the Zero water container and it happened in both counties. I wash the unit prior to each...
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ZeroWaterTeam
Zerowater Response

Hello, Thank you for reaching out to us. We will make sure that customer service reaches out to you in regards to this. As I am sure you already know the filter life depends o...

1.8
#979550

With Official Company Response

Water is very sour/acidic and undrinkable. This is the first time this has happened to me using zerowater filter. I'm very concerned if this will make me and my family sick? I boiled the water and used it to make fresh fruit juice, but didn't realize it had this sour...
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Anonymous
Anonymous

I had the same experience. The ppm of regular tap water was 400; with the acidic zero water filter, the ppm was 950!! What the h@ll did my kids and I ingest with this faulty f...

ZeroWaterTeam
Zerowater Response

Hello, Thank you for reaching out to us and we are sorry to hear of your experience. We will make sure that customer service reaches out to you in regards to this. Filter life...

#978335

With Official Company Response

Zerowater - "Gold" Particles
Zerowater - "Gold" Particles
Like another reviewer, I had the gold not orange granules, a little black too, but mostly these tiny gold, round granules like grains of sand or salt, as you can see in the photo I have uploaded. They are coming up from the filter through the screen when you pour water...
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Anonymous
Jewell

Zerowater finally sent me 2 new filters,.I WON'T drink the water after I put it thru Brita first then ZW,.I BOIL it after its been thru filters,.My dogs drink it when its been...

jsantoyojr
jsantoyojr

Having the same issues. It happens multiple times with the last sets of filters I've been using since last year. before they re-designed the filters, it never happen before ...

#977744

With Official Company Response

My experience with the zero water filter and resulting sour taste after a few pitchers is exactly as stated here by others. I'm returning mine for a refund.
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ZeroWaterTeam
Zerowater Response

Hello, Thank you for reaching out to us and we are sorry to hear of your experience. We will make sure that customer service reaches out to you in regards to this. Filter life...

Anonymous
Renate S

mine also worked for week and water now tastes sour

2.5
#977541

With Official Company Response

I have bought a Zerowater filter. Right from day 1, I find the water to have sour taste unlike water from other good filters. I then tested the water with the water tester given by the Zerowater filter. It shows no light. No light should indicate good water. When I use...
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ZeroWaterTeam
Zerowater Response

Hello, Thank you for reaching out to us. When you notice a difference in taste and/or smell this means your filter has been exhausted and needs to be replaced. This is unlike ...

#975175

With Official Company Response

I've been using a ZEROWATER pitcher for 4 years.I fill it daily and never had to change filter more often than 3.5 months. Last month I changed my filter and it went bad in 5 days. Thinking it might be a bad filter, I changed to a new filter that went bad in 4 days and...
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ZeroWaterTeam
Zerowater Response

Hello, Thank you for reaching out to us. We will have customer service reach out to you as we cannot tell if the filter failed prematurely as we have no indication of your tap...

1.0
#974439