2 comments
Not resolved

Update by user Sep 26, 2016

Monetary loss to date is zero, since after two months the filters; and the dispenser have been refunded. However, poor performance by premature failure (at high cost) seems to be a common problem, and all these points are still valid, until they change the way the product works (or doesn't work, in this case).

Original review posted by user Aug 27, 2016

Filtered Carlsbad, Ca water became undrinkable after only 1.5 weeks: NEW 23 cup dispenser and NEW Zerowater filters used.Sterile technique was used during setup; standard lab exclusion techniques by rinsing first with meaurement source water, then filling with sample used to measure source; post filtration water (I am a cardiac surgical professional, and also ex-lab tech!).

Tap TLD measured .512 - .542. New filter TLD measured .001. After only 2 weeks, water tasted like bitter lemon. TLD measured a whopping .284!

Container decontaminated with 1:5 bleach: H20, rinsed and air-dried. New filter inserted using sterile gloves and technique. Filled with tap water. Filtered water measured .001, but after 1.5 weeks tasted like bitter lemon and measured .254.

This is unacceptable to pay $12 every two weeks for a water filter that filtered < 3 gallons. Previously I was buying 5 gallon water bottles for $1.75 that contained only .010 TLD! My Brita system filters water to .215, but tastes great. Remember, this TLD is a very misleading, and arbitrary measurement.

It is not telling WHAT it is measuring, good or bad. But who cares if the water tastes so bad you can't drink it?

I am returning the carton of 8 filters and the container back to the sellers.As a prominent Consumer Advocate, I have reported my complaint to Zerowater, and will take appropriate steps to engage other agencies as necessary.

Review about: Zerowater Pitcher.

I liked: Water quality, Dispenser vs pitcher option.

I didn't like: Toxic, Water tastes sour very fast, Cost vs usability of filters.

Review #908292 is a subjective opinion of a user.

2.5
Staff
Billing Practices
Additional Fees
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reliability
Product or Service Quality
Price Affordability
Customer service
Website
Value for money
Reason of Review / Monetary Loss Bad quality / $129
Preferred solution Let the company propose a solution

Had an Experience with Zerowater?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Fort Lee, New Jersey, United States #1204876
The same has happened to me! The Water became strong acidic! And I have a baby and was giving her this water for an entire day before realizing something was wrong.
RowanRixby
Genius!

You May Also Like

"I love my Zero water pitcher and water dispenser. I've noticed the filter changes more often during different season changes of the year. The water where I live is toxic..." Read more
"I have had the 10 cup pitcher for over a year and I have changed the filter once. I test with another TDS meter than the one supplied by Zero...." Read more
"Bought Zero Water, 1 year before. Today morning, the spring broke off. Now everything is waste and we need to throw it. We cannot reuse the jar too. We earlier..." Read more
"I'm a very longtime (near 10 years) user of ZeroWater, and have almost always been happy about the water quality, but unhappy about the pitcher design and customer service. Original..." Read more
"We bought a mattress without being told that it's a floor model and now that I found two huge slits on the memory foam, they are telling me that they..." Read more
"I ordered a LED headlamp as per their ad sent to my email. It showed the headlamp and two proprietary batteries, a charger and a cable. All they shipped was..." Read more
"We Make it Easy!- A delusional motto Cast: Mike- Super intendent of Construction for William Ryan Keith- Realtor preferred by William Ryan Lisa/Tiffany- Sales Representatives for William Ryan Ernie/ Ben-..." Read more
"I was excited at the idea of coordinates collection to put down the coordinates of where my wife and I met and have it stamped on a piece of jewelry..." Read more