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The part that comes attached on the large container with a pout. I believe it is 24 cups has a top that a piece comes off.

It attaches back with tiny 2 tiny pieces of super thin plastic, IF IT WILL ATTACH BACK. It is so hard to get the piece back on then your dealing with tiny pieces of plastic sticking out of small fraction. If you try to hard its going to break.

It is frustrating I am thinking of returning it and I LOVE this thing!!! I can't believe this awesome water pitcher was made so flimsy with something you have to deal with every time you have to refill it.

This person wrote the review because of bad quality of zerowater water pitcher from Zerowater. Reviewer claimed that he or she wants Zerowater to offer any options to resolve the issue.

The most disappointing in user's experience was i hate the lid. Author liked the most i love the pitcher. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Having the same issue with the lid on mine too. Totally disappointing but love the dispenser.

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