Zerowater - Well Mr Kellam, neither you or anyone at Zero Water has had the courtesy to reply to my letter of August 1st.

August 1st 2015

Doug Kellam, CEO

Zero Technologies LLC

4510 Adams Circle, Unit G

Bensalem, PA 19020

Dear Mr Kellam,

Disappointment with your system, then upset with your Customer Help.

About six months ago after reading Mike Adam’s report on your water filtration system and reading on your web site about your mission to bring an affordable water filter product that really worked into people’s homes, I dumped my Brita system and bought your company’s system along with an additional eight filters.

However, immediately after I had installed the second filter, (the first of the eight pack,) I detected the strong taste of fish oil in the water when I drank. I thought somehow it was my mistake; I have fish oil capsules in the kitchen and I thought these in some way must have contaminated the system. I changed the filter. The next filter didn’t allow much water to pass through, I was disappointed, but I persevered. The next one worked fine, but the following one immediately tainted the water with the taste of fish oil again. Now of the six I have used, three tainted the water and two did not pass much water through.

I emailed your Customer Care Department and they emailed my back a phone number for Customer Support, which I phoned. The Customer Support person said I should have ‘slapped’ the filter that didn’t pass water though. This strange idea isn’t shown on your products. She would not comment on the fish oil taint, but said of the five that had failed, she would replace only the one – the one that was sitting in my sink and I hadn’t disposed of yet.

I’ve let Mike Adam’s know of my problems with your system and I’m writing to you now to see what you may do to remediate the situation. I’m not sure what I shall do next about this, but if you don’t address people’s complaints with a reasonable and generous response you must expect them to complain to others.

Yours Truly,

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Diversity of Products or Services
Customer service
Price Affordability

  • What I liked
    • When it worked
  • What I disliked
    • Quality of product
    • Fish oil taste
    • Bad customer suport
    • No response from company

Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
Product or service
Zerowater Water Filter
Review category
review #695956 by

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Feb 03 #1105940

My wife and I recently purchased the ZeroWater 23 Cup Dispenser from Walmart and thought it was an upgrade from a similar size Brita water filter. Today we smelled a sour or fishy smell coming from the ZeroWater dispenser and found mold on the filter. It makes since now because we have been complaining about mild headaches, stomach bloating, and restless sleep. Now we both have to pay for a doctors visit.

0 0 Reply

Nov 18, 2015 #1066090

My name is Travis lee. I got sick right after the smell. I was recently contacted by this man. I will speak to him. Once I told them I kept the filter and water he contacted me. Didn't understand post sorry. Will keep you all informed.

0 0 Reply

Nov 18, 2015 #1066086

I have contacted you guys. All you did wis disclaim everything.

0 0 Reply

Sep 08, 2015 #1031249 Mississauga, Ontario

I give this filter a big Zero. The filtered water smells like fish. What a waste of money.

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