Zerowater - What's going on with the dispenser filters?

4 of 450 Zerowater reviews

I bought a Zero Water dispenser 2 years ago for my counter.Finally needed to change the filter.

Bought 2 from Walmart. It stopped filtering after about 3 inches of water in the bottom of the dispenser. I've read where the newer filters are slower to filter but come on. 5 hours later and it's not filtering the water from above.

After reading about what is going on with this company and the filters I'm thinking of going to the big, big water jugs and buying a siphon tap for it. Near $30.00 for 2 filters and they aren't filtering?

They really need to read what is happening to their product if they give a darn.Apparently they don't.

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
$75
Product or service
Zerowater Filtration System
Review category
Utility
review #1007099
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4 of 450 Zerowater reviews
ZeroWaterTeam

2 days ago #1291527 Bensalem, Pennsylvania, United States

Zerowater verified representative

Hello, If your filter is not filtering please use this trouble shooting for assistance.
Lift the filter and reservoir out of the pitcher or dispenser and tap the side of the filter using moderate force to help break up the air pocket. Then take just the filter & reservoir to the sink and put about an inch of water into the reservoir and allow that to run through the filter and right into the sink to displace and dispel the air pocket. After that has completed then return the filter and reservoir to the pitcher or dispenser and continue to filter water as normal. Thank you and please let us know if you need further assistance.

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