With Company response Not resolved

I purchased a Zero Water filter Carafe for my daughter in college.After 2.5 weeks the sour taste came.

We returned the filter and was given a new unit. Same result. After 2.5 - 3 weeks sour taste. I purchased new filters and the same occurred.

Most filters last a few months. Zero Water filters do not. Replacing filters every 2-3 weeks at the cost of $35+ is not a efficient option. I am not happy with this.

Zero Water filters must work on the lifespan of their filters. I now have to purchase a PUR or Brita Carafe.

We at least get 3 months lifespan on the filters.I am very disappointed to say the least.

I liked: Not having to buy bottled water.

I didn't like: Water filters last no more than 3 weeks, Lifespan of filters, Poor qulity filters, Cost of filters, Tastes bad.

Review #999519 is a subjective opinion of a user.

PRODUCT OR SERVICE
Zerowater Water Filter
Reason of Review / Monetary Loss lifespan of filter not 3 months as solicited / $100
Preferred solution Full refund

Had an Experience with Zerowater?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
ZeroWaterTeam
Zerowater Response
Hello, Thank you for reaching out to us and we are sorry to hear of your experience. We will make sure that customer service reaches out to you in regards to this. When you notice a difference in taste/smell this means the filter has been exhausted. Filter life depends on your household water consumption and the amount of TDS in you unfiltered tap water. We cannot determine if the filter failed prematurely as we have no indication of your tap water quality nor the daily water consumption. We will have customer service contact you to find out more information.

You May Also Like

"Yesterday morning something new occurred after filling the top water tray: Particles appeared on top of the mesh screen and we thought it had filtered out black and gold particles..." Read more
"Called customer service told them the lid on the pitcher keeps popping off when trying to pour water,I was told to keep my hand on the lid,this sounds simple but..." Read more
"My first experience with the Zero Water system was in Georgia. It was very positive: water tasted great, filters lasted a long time. Only 1 person in the..." Read more
"After about 2 weeks the zero water pitcher smelled like nasty fish. I was mixing baby formula with this water! I'm really disappointed in the product. Wish..." Read more
"junk plastic keeps cracking no service they sell it get there money and forget about you so lasts adout a year and starts with a small crack and gets bigger..." Read more
"If you go to that page you will see what Greystar does! I have went and reviewed other properties owned and operated by Them And Eastern Arcadia Investments, and apparently..." Read more
"I purchased a computer (Dell) from QVC back on 1/2014 and with this laptop computer came a lifetime guarantee with PC Treasures that I would have a lifetime guarantee to..." Read more
"Good morning I purchased 2 pair of uggs from the walking company in October 2016 approximately 5 months ago. On March 20th I attempted to put on a pair of..." Read more