Zerowater Filter Reviews and Complaints
Zero water | Zerowater
After Zero Water filters have been exhausted and have not been changed, the water produced from the filter may have a distinct smell or taste and the TDS reading may be higher than your tap water. This is a result of the water passing over the “spent” Ion Exchange Resin beads. We have gone to great lengths in reducing that taste/smell in product development however this is simply a characteristic of filtering water with a Dual-Ion Exchange system.
In order to avoid a change in the taste of the water it is important to test the water regularly and change the filter when the digital meter reads 006.
Coupons are also available for residents of the US and Canada at https://www.zerowater.com/coupon.php
Thank you for posting your review. try unthreading and rethreading your filter.
This should break the air lock that is preventing water from flowing through the filters.
If this does not solve your issue please contact our customer support team at1-800-503-2939 option 2. They are available Monday through Friday 8 AM to 8 PM CST.
Thank you for your review. We are happy to hear that all is well with your ZeroWater system.
If an issue should arise please do not hesitate to give us a call at 800-503-2939. Your business is greatly appreciated.
Thank you for taking the time to post a review. Sorry to hear of the issues with your system and the customer service team.
Please supply your contact information to customerservice@zerowater.com, I would love to speak with you and see what we can do to make things right. My sincerest apologies for any inconvenience.
Filters do not last long, for $30 bucks for 2, it gets expensive. So where do I take the used filters?
I cannot just throw them away. Is there a recycle program for these?
May be cheaper to purchase a filtration system for my kitchen sink, in the long run would be much cheaper.
Please advise
Hello, We are sorry to hear of your experience. Filter life depends on two things - your household water consumption and the amount of TDS (total dissolved solids) in you tap water.
Since we have no indication of your household water consumption or the TDS levels of your tap water we cannot determine if the filter failed prematurely or it was just normal end of life.
Filter life will vary per households depending on the two factors previously mentioned. If you need further assistance please contact our customer service team at (800) 503-2939
Horrible QC for filters! They not necessarily new!
Horrible QC for filters! They not necessarily new! Buyers beware!
Replacement filters have not quality control! I have been using the large 32-cup dispenser for years (https://www.amazon.com/ZeroWater-Cup-Dispenser-Meter-ZD-018/dp/B003QXM3U8/ref=sr_1_3?s=kitchen&ie=UTF8&qid=1486592712&sr=1-3&keywords=zerowater).
Filters last a month for a family of three. I get a zero reading only for the first three refills, and then it reads 4 or 5 with no longer a clean taste of the water. So essentially, the clean taste last only for a week. Today as I replaced the filter, I noticed water droplets inside the bag it was packaged in.
The seal was good - unopened. The filter also has drops of water in it. I used it regardless. Measuring the water immediately after the first filter and it read 4!!!.
This filter was clearly used!!! I examined another new filter and noticed water droplets in the bag too. I purchased a 4-filter pack from Walmart, and the first 2 filters were okay. My experience over the years was a zero reading when the filter is new.
This puts my health at risk and the company should be investigated for either poor QC or fraud. They do ask you to send them the used filters for "recycle"...
which in this case mean selling them used for full retail price! DO NOT BUY!!!
- Convenience and 5 stage filtration
- Cost of filter for amount filtered
You need to change the filter. The filter isn't made to last forever.
- Foul tasting water that made me sick
Thank You for Your Submission
Your comment is successfully posted.
We are having the same problem. You can fill the pitcher twice then it gets clogged.
The filters are too expensive to buy for just two uses.
Maybe if the filters lasted longer it would be worth the price. Oh well, sometimes you just have to take a chance with things.